Sales and Customer Service Advisor Maternity Cover
(Full-time Position)

Job Description

Job Title
Sales and Customer Service Advisor Maternity Cover

Hours of Work
42 hrs per week

Holiday Entitlement
26 days (Pro rata) plus 4 bank/public holidays - New Years Day, Easter Sunday, Christmas Day and Boxing Day

Reporting to
Store Manager

Salary
OTE is £21,650 (Pro rata)
Made up of £18,000 basic salary and £3,650 realistic performance related pay.

Contract Terms
The position available is for Maternity Cover. Your employment is expected to last until 6th October 2014 but owing to external circumstances not guaranteed. Either party may terminate the contract by giving one weeks notice.

Position Overview

We are recruiting for a highly motivated and flexible Sales and Customer Service Advisor to play a key role in the day to day running of our Store. As a hard-working, friendly and professional individual you will possess a genuine desire to help customers and colleagues.

You will approach every task with a positive attitude and will enjoy working to open targets and sharing results. As a strong communicator you will understand the importance of keeping customers and colleagues updated during the many processes that they experience during their time at ABC.

Key Tasks

  • Sell storage units, insurance and packaging materials
  • Answer customer queries by telephone, in person and by email
  • Administer customer accounts which includes contacting customers for payment
  • Take part and contribute to training
  • Complete internal administration to ensure the smooth running of the business such as unit checks and stock takes
  • Marketing
  • Take on duty manager responsibilities such as opening and closing the store
  • Keep up to date with company policy and processes and implement them effectively
  • Complete regular property checks
  • Oversee property repairs
  • General Housekeeping

How we measure performance

We are committed to training and developing every member of our team and provide bespoke sales and customer service training supported with on the job training delivered by your Store Manager. In order to ensure our training is effective we measure everyone's performance by setting targets and monitoring results in the following ways!:

  • We set individual and team sales targets based on volume of sales
  • We coach all of our team members to ensure that they are converting their sales enquiries at 45%
  • We measure our customer service using a system called the Net Promoter Score and in addition we have an internal system for ensuring that we are consistent in our service levels
  • We regularly complete compliance checks to ensure that we are implementing the current policies and procedures

Note

This job description is not intended to be all inclusive. Employees may be required to perform other duties as agreed to meet the ongoing needs of the organisation.

October 2013


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