Store Manager

Job Description

Job Title
Store Manager

Hours of Work
42 per week across a 3 week rota pattern

Reporting to
Group Operations Manager

Salary
Basic £34,000 rising to £40,000

PRP £9,000 OTE

Position Overview

  • An interesting, rewarding and varying role with the ability to make a difference and with real responsibility.
  • We offer a generous and achievable rewards package at ABC.
  • Training is one of our top priorities. We offer an excellent training provision covering all aspects from sales, customer service, health & safety and more.
  • Great working arrangements and environment - we want you to be happy working with us!
  • The latest cutting edge new systems such as Salesforce (CRM).
  • We are a long standing family run business where everyone counts and is valued by the team.

Job Description

As a Store Manager at ABC Selfstore you are responsible for creating a positive working environment where best practice is shared daily and the ABC Approach is demonstrated by your actions and the actions of your team. You must be committed to clear and positive communication within the business as a whole to ensure that as a company we deliver our goals.

Taking a company view of sales you will ensure that your store and every person in the sales team are achieving their potential. Your coaching goal will be the delivery of improved performance for all team members in all areas of sales and customer service.

With an excellent working knowledge of our systems and processes you will share with your team to ensure that the service we deliver to our customers is simply outstanding. You will also be able to demonstrate critical thinking and problem solving skills as well as good organisational, management, and sales skills.

As the Store Manager you are responsible for the the day to day operation of your store. You have a broad remit of responsibilities which cover everything from sales and customer service to property management and health and safety. On a day to day basis you are supported by the Group Operations Manager and will work with them to develop your skills and expertise.

We will provide you with bespoke training, both in house and external to support your personal development.

    Customer Service

  • Work towards the standards outlined in the ABC Approach to create a customer focused environment.
  • Embed the ABC Approach with all team members to ensure consistently high levels of service are delivered by the team and the store as a whole.
  • Active use of Customer Cases in Salesforce to manage customer communication.
  • Promote responses to the NPS Questionnaire amongst the team and customers.

    Marketing

  • Drive in-store marketing as directed by the Marketing Manager.
  • Motivate and encourage the team to regularly gather customer feedback through weekly feedback boards.
  • Motivate and encourage the team to record video content for the website and social media.

    Sales Management

  • Take a company view to manage the sales performance of the store and individual team members to achieve monthly sales targets.
  • Use Salesforce reports and dashboards to identify strengths and areas for development within the sales performance and communicate this to the team through regular sales feedback and coaching.
  • Shape the sales and follow up process through your regular feedback
  • Implement and embed sales processes and procedures.
  • Actively participate and contribute to sales conference calls and meetings to shape and promote best practice.
  • Active influencer on Salesforce.
  • Manage customer discounts.
  • Promote insurance sales.
  • Promote packaging sales.

    Commercial Management

  • Manage bad debt within the store to agreed targets.
  • Execute price rises.
  • Implement the purchase control system to manage overheads.

    Personnel Management

  • Create a positive and motivational work environment in line with the ABC Approach.
  • Create a culture of feedback within the team through the promotion of ‘TinyPulse’ as a mechanism for team members to feedback on both positive and negative experiences within the business.
  • Play an active role in the recruitment and training of the store team.
  • Complete telephone and face to face interviews.
  • Complete New Starter Training to include classroom based and on the job training.

    Property Management

  • Ensure security standards are maintained at all times.
  • Maintain all aspects of Health and Safety within the Store.
    • Monitor and report on Health and Safety.
    • Utilise Safety Cloud for Health and Safety management.
  • Report to the GOM and MD on Store Issues using the property sifter.
  • Complete weekly store presentation reviews.
  • Utilise Safety Cloud to manage sub-contractors.
  • Maintain general housekeeping to agreed standards.

    Communication

  • Effective communication is critical for every successful Store Manager.
  • Committed to sharing ideas and best practice with other Store Managers.
  • Feedback on issues and developments as appropriate.
  • Regularly make suggestions to improve the success of the business.
  • Find solutions to problems by bringing suggestions and options to the debate and actioning as requested.

Please note...
This job description is not intended to establish a total definition of the job, but an outline of the duties.

March 2016


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