Terms & Conditions

We always do our very best to make sure everyone knows where they stand with our deals and pricing. No hidden extras, no alarms and no surprises.

So (as with pretty much everything in life) there are a few common sense rules to our offers - the snappily titled 'terms and conditions'.

And here they are in all their dull but essential glory.

Offer Terms & Conditions

Not all offers are available at all ABC Selfstore Stores at all times - please check in store for availability or use our online price and availability check to get up to date prices including all our latest offers.

ABC Selfstore reserves the right to withdraw any promotional offer at any time.

To qualify for any offer all terms of conditions of the relevant storage agreement must be complied with throughout the entire storage period, including those concerning payment of storage charges. If any terms and conditions are not complied with in any way, ABC reserves the right to revoke any offer in full and re-apply full charges.

These Terms & conditions do not affect your statutory rights.

Combining Offers

Offers are grouped into two types:

  • Unit offers (special rates and discount off first four weeks of storage)
  • Promotional offers (welcome back, more space, refer a friend, on-line booking etc)

Only one offer from each of the two categories may be applied to any one storage agreement at any one time i.e. a maximum of two offers, one from each of the above groups may apply to any one agreement.

Unit Offers

The discounts are conditional upon a continuous storage period of 8 weeks for the qualifying storage agreement.

Should the storage agreement be terminated prior to 8 weeks then the discount will be revoked.

Where discounts are said to be a percentage of the first 4 weeks storage charges, the storage charge applicable at the time the qualifying new storage agreement becomes live will be used.

Unit Offers only apply for new storage agreements and there must have been a clear period of 7 days between the end of a storage agreement and the start of a new agreement to qualify.

Promotional Offers

Thank You Offers; Coming Back, More Space, & Recommend/Refer a Friend:

The new qualifying storage agreement must be continuous for 8 weeks from date of move in to qualify for the offer in all cases.

Only one Coming Back, More Space, & Recommend/Refer a Friend voucher can be claimed at any time on any one storage agreement i.e. the three vouchers cannot be combined on any one occasion.

ABC reserve the right to change the supplier of vouchers at any time.

ABC staff, relatives and partners do not qualify for any promotional offers.

A valid ABC Selfstore “Thank You” voucher must be provided by the customer at the time the new Storage Agreement is completed.

After the qualifying period, the voucher(s) will be sent to the address provided by the customer.

To qualify for the “More Space” offer, a customer must take out an additional storage agreement for the 8 week qualifying period and must also maintain their original storage agreement throughout this period. The total space attributable to the existing and new storage agreements must be more than that attributable to the original agreement only (i.e. downsizing/splitting storage agreements will not qualify). The storage agreements must be made out in the same name and address.

The type of padlock provided for a newly referred customer will be at the sole discretion of ABC Selfstore and dependent on availability of supplies in store at the time.

Referring parties must be known to ABC either by being a previous or existing customer, or by partaking in an agreed referral scheme.

The vouchers are valid for 6 months from the date of issue.

NHS Discount Deal:
10% off discount deal on self storage rental plus a free padlock at Camden, Southwark and Wandsworth store’s to NHS staff members with a current NHS staff card. You must show your card before you move into your self storage unit to qualify for this promotional offer.

The type of padlock provided for a newly referred customer will be at the sole discretion of ABC Selfstore and dependent on availability of supplies in store at the time.

Only one unit per NHS staff card can be rented at any one time. ABC Selfstore reserve the right to cancel this offer at any time.

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Packing Goods

Packing goods discount offers cannot be combined with any other packing goods discount offers currently running in store.

Price Promise terms and conditions

  1. The alternative quote supplied must be for self storage from a comparable storage company.

    A list of comparable storage companies is available from the relevant ABC Selfstore store.

    Container storage, a crate in a warehouse or a backstreet lock-up garage won't do.

  2. The quote must be supplied in an official manner - normally on company letterhead or a company e-mail. For obvious reasons we can't accept a hand-scribbled quote for 1p a year-for-life storage.

  3. The quote must have been issued within the last 10 days.

  4. The quote must be based on the same size and type of storage unit.

    Here's an example - our ground floor units are more expensive per sq.ft than our equivalent sized mezzanine level units. That's because they benefit from the very best access. We don't class these two units types as comparable on our pricing, so we wouldn't on a price match with a competitor.

  5. The quote must be for an ongoing rate for a 4 week stay and includes VAT where appropriate

  6. The Price used for comparison will be the standard price offered by both operators after any applicable discounts are applied over the period of storage. If a Price Match is applicable, no further customer or agreement discounts can be applied.

  7. The ABC Price Promise can only be applied at the time of signing a new storage agreement and is not retrospective.

  8. The right to determine whether a quote is comparable and therefore eligible for the ABC Price Promise is at the absolute discretion of ABC Selfstore.

These terms are not an excuse for us to wriggle out of our promise.

We mean what we say, the Price Promise is our word - so here it is again, just to be on the safe side...

If you have written proof of a lower like for like quote with one of our local competitors we promise to match it.

If you have any questions about these terms & conditions please ask in store for clarification.

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Van Hire terms and conditions

  1. Zipvan is a part of Zipcar, which is entirely independent of ABC Selfstore. The Zipvan service is operated entirely by Zipvan. ABC Selfstore may, as part of a promotional offer, provide a credit against storage charges for customers to join and/or use Zipvan. ABC cannot be held responsible for the services or actions of Zipvan.

  2. Zipvan provide 2hrs of driving credit to ABC Selfstore customers who register with them and provide them with the qualifying code.

  3. Zipvan services are subject to the availability of a suitable van. It is the customers responsibility to check availability. If a van is not available at a suitable time, ABC will not be obliged to provide an alternative van hire arrangement or provide recompense to the customer in any way.

  4. Customers must familiarise themselves with the services, policies and terms and conditions of Zipvan over which ABC Selfstore has not influence or control.

  5. All members joining Zipvan on this offer must comply with Zipvan's membership eligibility requirements. For more information see: www.zipvan.com/how

  6. The Zipvan 2 hr free driving credit has no monetary equivalent value - should the customer not use the free driving credit with Zipvan either in whole or part there is no cash equivalent due from ABC.

  7. To qualify for registration and the 2 hr free driving credit, the customer must rent a storage unit from a qualifying ABC Selfstore store, of a certain size or larger (as quoted at the time of the offer) and a for a minimum continuous stay in that unit (as quoted at the time of the offer).

  8. To claim the free driving credit and registration rebate, the customer must first register with Zipvan for which they will be charged a registration fee by Zipvan.

  9. Driving license and payment card required on application call from Zipvan team.

  10. To claim the 2hrs free driving credit they must provide the Zipvan sales advisor with the qualifying code which they will be given by the ABC Sales Advisor after they have booked their storage unit. Driving credit must be used within 30 days of offer redemption.

  11. After successful registration with Zipvan, the registration fee will be reimbursed by ABC Selfstore via the customer's storage account at move-in.

  12. If the customers registration with Zipvan is not successful for whatever reason, ABC will not be obliged to provide an alternative van hire arrangement or provide

  13. If the customer terminates their agreement before the minimum stay, or moves to a unit of a size below that quoted as the minimum before the end of the minimum period, ABC Selfstore reserve the right to recharge the customer for the value of the Zipvan registration fee in full.

  14. This offer is only valid for one year and cannot be redeemed by an existing Zipcar or Zipvan member upon renewal.

  15. This offer is subject to availability.

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Prince's Trust Raffle Terms and Conditions

ABC Selfstore in Wandsworth are raising funds for The Prince's Trust throughout May 2014.

All existing self storage customers of ABC Selfstore who have stored for a minimum of 4 weeks can purchase a £2 raffle ticket. Raffle tickets go on sale from 7th May 2014 and so you must have stored continuously prior to the 9th April 2014.

The prize of the raffle will be 2 weeks free storage (at the rate and for the same unit as occupied at the time of the winning draw) and the winner will be picked at random on the 1st June 2014.

ABC Selfstore reserves the right to vary the prize and Terms and Conditions of the raffle at any time.

The promotion is open to UK residents aged 18 and over on the relevant draw date with a qualifying storage agreement, excluding employees of ABC Selfstore and the Prince's Trust & associated companies, their families/partners and anyone associated with the promotion.

All types of customers/storage agreements are excluded from this promotion, other than "retail" customers/storage agreements.

Prizes are as stated and no cash equivalents will be given. All prizes are non transferable.

Prize winners will be notified in writing at the address provided on the winning storage agreement or via email following the raffle.

Prize winners may be asked to participate in publicity.

The decision of the promoter (ABC Selfstore) is final and binding in all matters.

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Macmillan Coffee Morning Sweepstake Terms and Conditions

ABC Selfstore in Southwark are raising funds for Macmillan Cancer Support throughout September 2014.

There will be two sweepstakes held to raise funds for the Macmillan Cancer Support Worlds Biggest Coffee Morning at Southwark ABC Selfstore.

The first sweepstake will comprise of a £2 entry donation. This sweepstake will be to guess how many 100’s and 1000’s are on the cake in the picture provided by Macmillan Cancer Support which will be on view in the reception area of ABC Selfstore Southwark. The winner will be selected at random after September 26th 2014 and will receive 50% of the donations. The other 50% will go to MacMillan Cancer Support.

The second sweepstake will comprise of a £2 entry donation. This sweepstake will be a Spot the difference called “double shot of espresso” where there will be 20 pictures of coffee and you have to guess which is the double shot. The picture is provided by Macmillan Cancer Support which will be on view in the reception area of ABC Selfstore Southwark. The winner will be selected at random after September 26th 2014 and will receive 50% of the donations. The other 50% will go to MacMillan Cancer Support.

Prizes are as stated. All prizes are non transferable.

Sweepstake winners will be notified in writing at the address provided or via email following the raffle. Winners will have up to one month to collect their prize. Any prizes not collected will be donated to Macmillan Cancer Support.

Prize winners may be asked to participate in publicity.

Not open to ABC Selfstore employees or their family members.

ABC Selfstore reserves the right to vary the prize and Terms and Conditions of the sweepstake at any time.

The decision of the promoter (ABC Selfstore) is final and binding in all matters.

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Wrong Trousers Day 2015 Terms and Conditions

ABC Selfstore in Wandsworth are raising funds for Wallace and Gromit's Children's Charity from 20th June 2015 to 26th June 2015.

There will be a 'guess how many keyrings are in the jar' competition where customers can donate £1 to guess to raise funds for the Wallace and Gromit's Children's Charity at Wandsworth ABC Selfstore.

The competition will comprise of a £1 entry donation. This competition will be to guess how many keyrings are in the jar based in the reception area of ABC Selfstore Wandsworth. The winner will be selected at random after June 26th 2015 and will receive 50% of the donations. The other 50% will go to Wallace and Gromit's Children's Charity.

Prizes are as stated. All prizes are non transferable.

Competition winners will be notified in writing at the address provided or via email following the raffle. Winners will have up to one month to collect their prize. Any prizes not collected will be donated to Wallace and Gromit's Children's Charity.

Prize winners may be asked to participate in publicity.

Not open to ABC Selfstore employees or their family members.

ABC Selfstore reserves the right to vary the prize and Terms and Conditions of the competition at any time.

The decision of the promoter (ABC Selfstore) is final and binding in all matters.