If you're new to self storage you'll have a lot of questions. You should find the answers here - amongst our FAQ. If you can't find what you are looking for, simply contact your nearest store team and we'll be happy to help.
Providing we have availability, you can transfer to a larger or self storage smaller unit at any time without penalty. Your storage charges will be amended accordingly from the day you transfer.
Please note that you will also need to provide ID at the time of move in. Please review our Customer ID page for details of suitable forms of ID.
You'll need a padlock and we require an initial payment of 4 weeks storage charges and the same amount as a fully refundable deposit.
Remember, even if you move out the following day, as well as your deposit, you will be refunded the advance payment you have made for days you didn't store (27 in this case!)
You need your own padlock (padlocks are available for sale in each store), to ensure that your self storage unit is kept secure at all times that only you hold the keys.
However, as long as we have a suitable unit available you can simply arrive at the store, complete the Storage Agreement & ID check, and move in.
Find out more about ABC Selfstore's online booking system.
You can stay as long as you like, there's no minimum store period and you can vacate without giving notice. When you leave, the charges will be adjusted accordingly and you will be refunded any advance payment you have made for days you haven't used.
Storage charges are normally paid by Direct Debit. We also accept Credit Cards or you may pay by direct Bank Transfer (BACS) if you prefer.
Initial charges are normally paid by credit card. Cheques are accepted but are subject to clearance.
Please note that we do not accept cash.
From 1st of October 2012 VAT became applicable to self storage, so all of our storage charges now include VAT, currently 20%. VAT registered businesses can, of course, reclaim the VAT element of storage charges. If you have any questions about VAT please contact us.
No. All we ask is that when you decide to vacate your unit you confirm the move-out date with us at Reception. We can then terminate your agreement and process any refunds and the return of your deposit.
If you have written proof of a lower like for like quote with one of our local competitors we promise to match it.