Frequently Asked Questions

If you're new to self storage you'll have a lot of questions. You should find the answers here - amongst our FAQ. If you can't find what you are looking for, simply contact your nearest store team and we'll be happy to help.

Storage FAQ

How much will it cost?

ABC Selfstore have a variety of different sized self storage units at different prices. Tell us what you want to store and we'll give you a good idea of the size you need and the price.

Current prices and availability are also available online.

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What size storage units do you have?

We have many different sized units, from lockers which will hold a suitcase for example, to units the size of a double garage. We'll be happy to help advise on what size of unit you'll need, or take a look at our space estimator.

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What if I need more/less space?

Providing we have availability, you can transfer to a larger or self storage smaller unit at any time without penalty. Your storage charges will be amended accordingly from the day you transfer.

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How do I rent a storage unit?

Simply call us, book on-line or pop in and our staff will help you complete the simple Storage Agreement.

ABC Selfstore's online booking system.

Please note that you will also need to provide ID at the time of move in. Please review our Customer ID page for details of suitable forms of ID.

You'll need a padlock and we require an initial payment of 4 weeks storage charges and the same amount as a fully refundable deposit.

Remember, even if you move out the following day, as well as your deposit, you will be refunded the advance payment you have made for days you didn't store (27 in this case!)

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Why do I need a padlock?

You need your own padlock (padlocks are available for sale in each store), to ensure that your self storage unit is kept secure at all times that only you hold the keys.

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Do I have to book a self storage unit?

We highly recommend you give us a call so that we can reserve a specific storage unit for you, since availability can sometimes be limited. Or you can do it on-line - right now.

However, as long as we have a suitable unit available you can simply arrive at the store, complete the Storage Agreement & ID check, and move in.

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Find out more about ABC Selfstore's online booking system.

How do I cancel a booking?

If you've made a booking, either in store or online, and you wish to cancel, please give us a call to let us know.

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Find out more about ABC Selfstore's online booking system.

Will my goods be safe in self storage?

Yes. We have video CCTV surveillance, smoke and fire detection and extensive intruder alarm systems operating 24 hours a day, 365 days a year.

You hold the only key to your unit and access to the store is controlled by swipe card and PIN code.

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How long can I store for?

You can stay as long as you like, there's no minimum store period and you can vacate without giving notice. When you leave, the charges will be adjusted accordingly and you will be refunded any advance payment you have made for days you haven't used.

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What can I store?

Store almost anything - furniture, books, clothes, personal effects, appliances, files, office equipment, documents, excess stock etc. However, please note that we cannot accept inflammable, perishable or illegal goods.

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What's included in the price?

Everything - rates, electricity, heating, security etc.

All you need is insurance, a padlock and packing materials.

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What about insurance?

Your goods must be insured whilst in store with us. We offer a policy that provides cover specifically for self storage customers at very competitive prices. See our separate insurance page for further information.

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How do I pay?

Storage charges are normally paid by Direct Debit. We also accept Credit Cards or you may pay by direct Bank Transfer (BACS) if you prefer.

Initial charges are normally paid by credit card. Cheques are accepted but are subject to clearance.

Please note that we do not accept cash.

PDF Icon Bank details for payment by transfer (BACS)

Do you charge VAT?

From 1st of October 2012 VAT became applicable to self storage, so all of our storage charges now include VAT, currently 20%. VAT registered businesses can, of course, reclaim the VAT element of storage charges. If you have any questions about VAT please contact us.

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Can you help with packing materials?

Yes. As well as padlocks we can supply racking, boxes, tape, bubble wrap, dust sheets, marker pens and many other packing supplies you may need, all from the ABC Shop in Reception.

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Please see our packaging page for further details.

Can you help arrange removals?

Yes. We do not operate our own removals service but are happy to help make arrangements for you with one of our recommended independent and professional removal contractors.

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Please see our packaging page for further details.

When can I get access to my goods?

Whenever you like, for as long as you like, as often as you like and at no cost, within our extensive opening hours.

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Our Wandsworth and Southwark stores can also provide 24 hour access. This service is subject to an additional charge.

Is advance notice required when I want to move out?

No. All we ask is that when you decide to vacate your unit you confirm the move-out date with us at Reception. We can then terminate your agreement and process any refunds and the return of your deposit.

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What is the ABC Price promise?

If you have written proof of a lower like for like quote with one of our local competitors we promise to match it.

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Ready to Store?

If you are ready to store, you can check availability and prices online, or just contact us for a pesonlaised quote and to book a unit.