It might seem like a small thing, but we’ve added a new suggestion box to counters in all our stores. Of course – customers who visit their unit regularly will be well aware that we’ve had a form on the counter top to take suggestions for a long-time. But we thought we’d make it more obvious that we’re always open to ideas to improve what we do.
It’s no empty gesture either, were serious about it. Our recent decision to extend our opening hours was driven by customer suggestion and demand. So – get suggesting – we promise that we’ll consider each and every one in full.