“Dear Priya…”


Last month we told you all about the feedback whiteboard and how ABC’s self storage customers had been giving us some great testimonials – all of which you can find over on our Facebook page.

We blogged about the feedback whiteboard at all three of our stores in ‘Wandsworth says…‘, ‘Southwark says…‘ and last but by no means least in ‘Camden says…‘.

After our Camden says blog the store manager, Priya received some fantastic feedback from a current self storage customer via email so we thought that it was only fair as you have seen all the whiteboard comments that we show you this one too.

‘Dear Priya…

You are indeed the brilliant Store Manager whom I’ve just found on the website… So pleased to read your great quote about “every customer is unique in their situation and why they store here!” – how lucky for me and all of us that you “get to know your customers,” and “engage in conversation,” and you certainly do “help us as much as you can giving the best service for our unique situation.” Hoorah! Thank you!

Also, I am very glad ABC are “proud that Priya reflected on one of our other core values,” when you say that as “a family run business you are trusted to be flexible in your approach with both staff and customers and are not bound by stringent operational red tape!” – how helpful that has been to me also over the years!’

WOW! What a great email to get (no we didn’t make it up) – well done to Priya for her continued super customer service.

Have you stored with us? Let us know what you thought of ABC’s customer service by commenting below.

You can also find more testimonials from our self storage customers on our YouTube channel.

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